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Accessibility Commitment Statement

 

Accessibility for All

Mountain Hyundai is committed to serving all patrons including those with limitations and disabilities with the respect and dignity they deserve. We believe in equal opportunity for all; this means all patrons will receive their goods and services with the same standards of excellence; regardless of limitations and disabilities. We are committed to remove and prevent barriers to ensure accessibility for all visitors, customers, and staff members. 

Our business is committed to making our facility and its services available for all. Meeting all the regulations under the Accessibility for Ontarians with Disabilities Act. This commitment statement outlines the steps Mountain Hyundai is taking to meet those requirements and to improve opportunities for people with limitations and disabilities.

Information and Communications

Mountain Hyundai is committed to making our information and communications accessible to people with limitations and disabilities in ways that take into account their limitations and disability.

Customer Service

Mountain Hyundai is committed to providing accessible customer service to people with limitations and disabilities. What this means, is that we will provide goods and services to people with limitations and disabilities with the timeliness and quality as all others.

Mountain Hyundai will:

  • Provide copies of our standards upon request, ensuring that the format is accessible.
  • Ensure that our products and services are accessible and meet a high standard of quality.
  • Ensure that all visitors and customers are provided with appropriate feedback mechanisms in a variety of manners and have the ability to contact Mountain Hyundai regarding concerns.
  • Only collect and use customer information in a lawful manner that protects the privacy of our customers and is compliant with applicable privacy legislation.
  • Ensure that our facilities, products, and services are accessible to persons with limitations or disabilities; and
  • Provide employees with appropriate customer service training to ensure the consistent delivery of exceptional service.

Employment

Mountain Hyundai is committed to providing accessibility across all stages of the employment lifecycle by removing barriers and creating a workplace that is accessible to all job candidates and employees. When scheduling interviews, we will notify potential hires that accommodations can be made during recruitment.

Where needed, we will provide customized accommodation plans, as well as emergency information to help an employee with a disability during an emergency.

Training

Mountain Hyundai is committed to training staff in Ontario's accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will ensure our staff is trained on accessibility as it relates to their specific roles.

Training will be provided to:

All employees who deal with the public on behalf of Mountain Hyundai; and
Those who are involved in the development and approval of customer service policies, practices, and procedures.

Training will cover the following:

  • A review of the purpose of the accessibility for Ontarians with Limitations and disabilities Act, 2005;
  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07;
  • Instructions on how to interact and communicate with people with various types of limitations and disabilities;

Instructions on how to interact with people with limitations and disabilities who:

  • Use assistive devices;
  • Require the assistance of a guide dog, service dog, or other service animal; or
  • Require the use of a support person;

Instructions on how to use equipment or devices that are available at our premises or that we provide which may help people with limitations and disabilities;

Instructions on what to do if a person with a disability is having difficulty accessing our services.

Design of Public Spaces

Mountain Hyundai will meet accessibility laws when building or making major changes to public spaces.

Mountain Hyundai will do everything reasonable to prevent service disruptions to the accessible parts of our public spaces.

Notice of Disruption in Service

Should there be a disruption to our facility may occur due to reasons that may or may not be within the control or knowledge of Mountain Hyundai. In the event of any temporary disruptions to facilities or services, reasonable efforts will be made to provide advance notice to all patrons. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

If a notification needs to be posted, it will be posted at our location and on the web. The following information will be included unless it is not readily available or known:

  • Goods or services that are disrupted or unavailable;
  • Reason for the disruption;
  • Anticipated duration; and
  • A description of alternative services or options.

Feedback Process

Mountain Hyundai shall provide customers with the opportunity to provide feedback on the services provided to all visitors and customers.

Customers can submit feedback to the dealership in a variety of ways such as by postal services, email, or phone. Customers who provide formal feedback will receive acknowledgement of their feedback, based on concerns or complaints that were submitted.

For More Information

For more information regarding this accessibility plan or to request communication in an accessible format and provide feedback, please contact Mountain Hyundai at (905) 388-0610 or feedback@mountainhyundai.com or by mail:

1739 Upper James Street, Hamilton, Ontario,  L9B 1K7

We can arrange for accessible feedback and alternate formats upon request

The length of time it will take to provide information in alternative formats will depend on the format requested; however, every effort will be made to process requests in a timely fashion. 

Multi Year Accessibility Plan

Introduction

Mountain Hyundai is committed to working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11 of the Accessibility for Ontarians with Disabilities Act (AODA), and its goal of making Ontario accessible to people with disabilities and remove all barriers by 2025.

The AODA Multi-Year Accessibility Plan outlines the policies, achievements, and actions that Mountain Hyundai has taken and the work underway to improve opportunities for people with disabilities. The current plan covers a five-year period (2023-2027) to align with our strategic plan.

Statement of Commitment

Mountain Hyundai is committed to treating all people in a way that respects their dignity and independence, believing in inclusion and equal opportunity. Mountain Hyundai is committed to meeting all needs in a timely manner and to identifying, removing, and preventing barriers that reduce the ability of individuals with disabilities to full access, increasing awareness of accessibility initiatives and promoting legislative compliance.

Mountain Hyundai is committed to develop, implement and maintain policies that govern how the organization achieves or will achieve accessibility through the Accessibility for Ontarians with Disabilities Act (AODA)'s Customer Service Standard, Integrated Accessibility Standard Regulation (IASR), and all other standard as they are developed and are in accordance with requirements of the Ontario Human Rights Code. To facilitate this commitment, Mountain Hyundai has established, maintained and documented a multi-year accessibility plan, that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on the organization's website.

Identification of Barriers

Mountain Hyundai seeks ongoing input from employees, the public and other stakeholders via email at: feedback@mountainhyundai.com. The data collected from these sources is analyzed and considered in the review of Mountain Hyundai's AODA Multi-Year Accessibility Plan and updated as required.

Review of AODA Multi-Year Accessibility Plan


Mountain Hyundai's AODA Multi-Year Accessibility Plan will be reviewed annually and updated as required based on new information, with updates occurring no less than every 5 years. The current plan covers a 5-year period, to align with our strategic plan.

Standards of Accessibility Under AODA


General Requirements

  • Accessible Emergency Information
  • Accessibility policies and plans
    Mountain Hyundai has developed, implemented and maintained a multi-year plan that outlines strategies and actions to identify, prevent and remove barriers for people with disabilities.
  • The Integrated Accessibility Standard Regulation (IASR) is incorporated into Mountain Hyundai's Policies and Procedures.
  • Policy Review takes place within the organization annually.
  • Training
    Mountain Hyundai provides training to all employees on Accessibility Standards and on the Human Rights Code as it pertains to persons with disabilities and are provided with such training as soon as practicable. Training is provided in a way that best suits the duties and needs of employees and every person who deal with the public on behalf of Mountain Hyundai.


Customer Service Standard

Mountain Hyundai is committed to excellence in serving customers, including persons with disabilities and will carry out its functions in a manner which delivers an accessible customer service experience.

Mountain Hyundai strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities an equal opportunity as others to obtain, use and benefit from the goods or services.

The following measures have been implemented by Mountain Hyundai:

AODA Requirement & Compliance Deadline

Action/Initiative

Target Date/Status

Customer Service Policies, Procedures and Training of Employees, January 2013

  • Develop Customer Service Policy and Procedure
  • Train all staff in customer service guidelines and provide on-going training for new employees
  • Implement a feedback mechanism on accessibility for customers and make this information available to public

Completed

Accessibility Policy, January 2014

  • Establish policy that will govern Mountain Hyundai's approach to meeting the Integrated Accessibility Standards Regulation (IASR) under AODA requirements

Completed

Accessibility Plan, January 2014

  • Develop Multi-Year Accessibility Plan and post on the website

Completed

AODA, IASR Training, January 2015

  • Provide training to all staff on the rights and obligations under the IASR and the Human Rights Code (as it pertains to people with disabilities)

Completed

Information and Communications Standard

Mountain Hyundai is committed to meeting the communication needs of people with disabilities. Mountain Hyundai will incorporate new accessibility requirements under the information and communication standard to ensure that systems and platforms are accessible and are provided in accessible formats that meet the needs of people with disabilities.

Mountain Hyundai has undertaken the following measures to ensure compliance with this standard:

AODA Requirement & Compliance Deadline

Action/Initiative

Target Date/Status

Accessible Formats and Communications Supports made available upon request, January 2016

Conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)

Continue to upgrade website and ensure content meets accessibility standards

Completed

Emergency Response Information, January 2013

Develop Emergency Response Plan (ERP) and tools to obtain accommodation requirements of employees with disabilities in the event of an emergency

Completed and under review to meet compliance standards


Employment Standard

Mountain Hyundai is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle. We have taken the following steps to notify the public and employees that, when requested, Mountain Hyundai will accommodate people with disabilities throughout the recruitment process:

Recruitment

Mountain Hyundai has taken the following steps to ensure compliance with this standard:

AODA Requirement & Compliance Deadline

Action/Initiative

Target Date/Status

Accessibility in Human Resources (HR) Practices -- Recruitment Process, January 2016

Review and modify recruitment policies, procedures and processes, as needed

Specify that accommodation is available for applicants with disabilities, on Mountain Hyundai's website and job postings

Identify accommodation needs at the time of or following offer of employment and suitable arrangements are made

Provide updated information on accommodation policies to employees when changes occur

Consult with employees to determine suitability of format or support

Completed

Documented Individual Accommodation Plans

Mountain Hyundai is committed to producing and providing individual accommodation:

AODA Requirement & Legislative Compliance Deadline

Action/Initiative

Target Date/Status

Accommodation Process and Plan for Employees, January 2016

Participation of the employee requiring the accommodation plan

Ability to request outside medical evaluation to determine if accommodation can be achieved and how

High level confidentiality

Periodic review and updates

Reason for denial, if applicable

The means of providing accommodation plans in a format that takes into account the need(s) of the employee

If required, include individualized emergency response information

Completed

Return to Work

Mountain Hyundai is committed to developing and putting in place return to work procedures for employees who have been absent from work due to a disability and require disability related accommodations in order to return to work. This process includes steps Mountain Hyundai takes to facilitate the return to work procedure and uses documented accommodation plans.

Performance Management, Career Development and Redevelopment

Mountain Hyundai is committed to ensuring the accessibility needs of employees with disabilities are taken into account with regards to performance management, career development and redeployment processes:

AODA Requirement & Legislative Compliance Deadline

Action/Initiative

Target Date/Status

Performance Management Process, January 2016

Accessibility needs of employees with disabilities, as well as accommodation plans are taken into account when using performance management processes

Completed

Career Development, Advancement and Redeployment Process, January 2016

Accessibility needs of employees with disabilities regarding development and advancement opportunities

Accessibility needs of employees with disabilities, as well as accommodation plans are taken into account when redeploying employees with disabilities

Completed


Design of Public Spaces

Mountain Hyundai is committed to designing public spaces that are free from barriers and accessible to all persons we serve while undertaking new construction or planned major modifications.

In accordance with the AODA Design of Public Spaces Standard, Mountain Hyundai will take appropriate measure to prevent service disruptions to its accessible parts of its public spaces. In the event of a service disruption, notification to the public regarding the service disruption and alternatives available will be made.

Communication of Multi-Year Accessibility Plan


Mountain Hyundai's AODA Multi-Year Accessibility Plan will be posted on the organization's website. Alternative formats will be made available upon request. If you have any questions regarding the plan, please contact us:

Mountain Hyundai
1739 Upper James St
Hamilton, ON
L9B 1K7

Phone: 905-388-0610
Email: 
feedback@mountainhyundai.com

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