Mountain Hyundai is committed to serving all patrons including those with limitations and disabilities with the respect and dignity they deserve. We believe in equal opportunity for all; this means all patrons will receive their goods and services with the same standards of excellence; regardless of limitations and disabilities. We are committed to remove and prevent barriers to ensure accessibility for all visitors, customers, and staff members.
Our business is committed to making our facility and its services available for all. Meeting all the regulations under the Accessibility for Ontarians with Disabilities Act. This commitment statement outlines the steps Mountain Hyundai is taking to meet those requirements and to improve opportunities for people with limitations and disabilities.
Mountain Hyundai is committed to making our information and communications accessible to people with limitations and disabilities in ways that take into account their limitations and disability.
Mountain Hyundai is committed to providing accessible customer service to people with limitations and disabilities. What this means, is that we will provide goods and services to people with limitations and disabilities with the timeliness and quality as all others.
Mountain Hyundai will:
Mountain Hyundai is committed to providing accessibility across all stages of the employment lifecycle by removing barriers and creating a workplace that is accessible to all job candidates and employees. When scheduling interviews, we will notify potential hires that accommodations can be made during recruitment.
Where needed, we will provide customized accommodation plans, as well as emergency information to help an employee with a disability during an emergency.
Mountain Hyundai is committed to training staff in Ontario's accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will ensure our staff is trained on accessibility as it relates to their specific roles.
Training will be provided to:
All employees who deal with the public on behalf of Mountain Hyundai; and
Those who are involved in the development and approval of customer service policies, practices, and procedures.
Training will cover the following:
Instructions on how to interact with people with limitations and disabilities who:
Instructions on how to use equipment or devices that are available at our premises or that we provide which may help people with limitations and disabilities;
Instructions on what to do if a person with a disability is having difficulty accessing our services.
Mountain Hyundai will meet accessibility laws when building or making major changes to public spaces.
Mountain Hyundai will do everything reasonable to prevent service disruptions to the accessible parts of our public spaces.
Should there be a disruption to our facility may occur due to reasons that may or may not be within the control or knowledge of Mountain Hyundai. In the event of any temporary disruptions to facilities or services, reasonable efforts will be made to provide advance notice to all patrons. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
If a notification needs to be posted, it will be posted at our location and on the web. The following information will be included unless it is not readily available or known:
Mountain Hyundai shall provide customers with the opportunity to provide feedback on the services provided to all visitors and customers.
Customers can submit feedback to the dealership in a variety of ways such as by postal services, email, or phone. Customers who provide formal feedback will receive acknowledgement of their feedback, based on concerns or complaints that were submitted.
For more information regarding this accessibility plan or to request communication in an accessible format and provide feedback, please contact Mountain Hyundai at (905) 388-0610 or feedback@mountainhyundai.com or by mail:
1739 Upper James Street, Hamilton, Ontario, L9B 1K7
We can arrange for accessible feedback and alternate formats upon request
The length of time it will take to provide information in alternative formats will depend on the format requested; however, every effort will be made to process requests in a timely fashion.
Multi Year Accessibility Plan
Introduction
Mountain Hyundai is committed to working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11 of the Accessibility for Ontarians with Disabilities Act (AODA), and its goal of making Ontario accessible to people with disabilities and remove all barriers by 2025.
The AODA Multi-Year Accessibility Plan outlines the policies, achievements, and actions that Mountain Hyundai has taken and the work underway to improve opportunities for people with disabilities. The current plan covers a five-year period (2023-2027) to align with our strategic plan.
Statement of Commitment
Mountain Hyundai is committed to treating all people in a way that respects their dignity and independence, believing in inclusion and equal opportunity. Mountain Hyundai is committed to meeting all needs in a timely manner and to identifying, removing, and preventing barriers that reduce the ability of individuals with disabilities to full access, increasing awareness of accessibility initiatives and promoting legislative compliance.
Mountain Hyundai is committed to develop, implement and maintain policies that govern how the organization achieves or will achieve accessibility through the Accessibility for Ontarians with Disabilities Act (AODA)'s Customer Service Standard, Integrated Accessibility Standard Regulation (IASR), and all other standard as they are developed and are in accordance with requirements of the Ontario Human Rights Code. To facilitate this commitment, Mountain Hyundai has established, maintained and documented a multi-year accessibility plan, that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on the organization's website.
Identification of Barriers
Mountain Hyundai seeks ongoing input from employees, the public and other stakeholders via email at: feedback@mountainhyundai.com. The data collected from these sources is analyzed and considered in the review of Mountain Hyundai's AODA Multi-Year Accessibility Plan and updated as required.
Review of AODA Multi-Year Accessibility Plan
Mountain Hyundai's AODA Multi-Year Accessibility Plan will be reviewed annually and updated as required based on new information, with updates occurring no less than every 5 years. The current plan covers a 5-year period, to align with our strategic plan.
Standards of Accessibility Under AODA
General Requirements
Customer Service Standard
Mountain Hyundai is committed to excellence in serving customers, including persons with disabilities and will carry out its functions in a manner which delivers an accessible customer service experience.
Mountain Hyundai strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities an equal opportunity as others to obtain, use and benefit from the goods or services.
The following measures have been implemented by Mountain Hyundai:
AODA Requirement & Compliance Deadline |
Action/Initiative |
Target Date/Status |
Customer Service Policies, Procedures and Training of Employees, January 2013 |
|
Completed |
Accessibility Policy, January 2014 |
|
Completed |
Accessibility Plan, January 2014 |
|
Completed |
AODA, IASR Training, January 2015 |
|
Completed |
Information and Communications Standard
Mountain Hyundai is committed to meeting the communication needs of people with disabilities. Mountain Hyundai will incorporate new accessibility requirements under the information and communication standard to ensure that systems and platforms are accessible and are provided in accessible formats that meet the needs of people with disabilities.
Mountain Hyundai has undertaken the following measures to ensure compliance with this standard:
AODA Requirement & Compliance Deadline |
Action/Initiative |
Target Date/Status |
Accessible Formats and Communications Supports made available upon request, January 2016 |
Conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) Continue to upgrade website and ensure content meets accessibility standards |
Completed |
Emergency Response Information, January 2013 |
Develop Emergency Response Plan (ERP) and tools to obtain accommodation requirements of employees with disabilities in the event of an emergency |
Completed and under review to meet compliance standards |
Employment Standard
Mountain Hyundai is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle. We have taken the following steps to notify the public and employees that, when requested, Mountain Hyundai will accommodate people with disabilities throughout the recruitment process:
Recruitment
Mountain Hyundai has taken the following steps to ensure compliance with this standard:
AODA Requirement & Compliance Deadline |
Action/Initiative |
Target Date/Status |
Accessibility in Human Resources (HR) Practices -- Recruitment Process, January 2016 |
Review and modify recruitment policies, procedures and processes, as needed Specify that accommodation is available for applicants with disabilities, on Mountain Hyundai's website and job postings Identify accommodation needs at the time of or following offer of employment and suitable arrangements are made Provide updated information on accommodation policies to employees when changes occur Consult with employees to determine suitability of format or support |
Completed |
Documented Individual Accommodation Plans
Mountain Hyundai is committed to producing and providing individual accommodation:
AODA Requirement & Legislative Compliance Deadline |
Action/Initiative |
Target Date/Status |
Accommodation Process and Plan for Employees, January 2016 |
Participation of the employee requiring the accommodation plan Ability to request outside medical evaluation to determine if accommodation can be achieved and how High level confidentiality Periodic review and updates Reason for denial, if applicable The means of providing accommodation plans in a format that takes into account the need(s) of the employee If required, include individualized emergency response information |
Completed |
Return to Work
Mountain Hyundai is committed to developing and putting in place return to work procedures for employees who have been absent from work due to a disability and require disability related accommodations in order to return to work. This process includes steps Mountain Hyundai takes to facilitate the return to work procedure and uses documented accommodation plans.
Performance Management, Career Development and Redevelopment
Mountain Hyundai is committed to ensuring the accessibility needs of employees with disabilities are taken into account with regards to performance management, career development and redeployment processes:
AODA Requirement & Legislative Compliance Deadline |
Action/Initiative |
Target Date/Status |
Performance Management Process, January 2016 |
Accessibility needs of employees with disabilities, as well as accommodation plans are taken into account when using performance management processes |
Completed |
Career Development, Advancement and Redeployment Process, January 2016 |
Accessibility needs of employees with disabilities regarding development and advancement opportunities Accessibility needs of employees with disabilities, as well as accommodation plans are taken into account when redeploying employees with disabilities |
Completed |
Design of Public Spaces
Mountain Hyundai is committed to designing public spaces that are free from barriers and accessible to all persons we serve while undertaking new construction or planned major modifications.
In accordance with the AODA Design of Public Spaces Standard, Mountain Hyundai will take appropriate measure to prevent service disruptions to its accessible parts of its public spaces. In the event of a service disruption, notification to the public regarding the service disruption and alternatives available will be made.
Communication of Multi-Year Accessibility Plan
Mountain Hyundai's AODA Multi-Year Accessibility Plan will be posted on the organization's website. Alternative formats will be made available upon request. If you have any questions regarding the plan, please contact us:
Mountain Hyundai
1739 Upper James St
Hamilton, ON
L9B 1K7
Phone: 905-388-0610
Email: feedback@mountainhyundai.com
Page of